- Last Updated: 16 April 2026
- Brand: Dark Kulture Pte Ltd
- Website: https://www.darkkulture.com/
- Privacy Contact: privacy@darkkulture.com
At Dark Kulture, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us through our communication channels. By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
1.1 Identity & Contact Information
- Full name
- Email address
- Phone number
- Shipping and billing address
1.2 Order & Transaction Data
- Items purchased
- Order details and history
- Payment information processed by secure third-party providers
We do not store full credit or debit card details.
1.3 Account & Preference Data
- Saved items, wishlists
- Style or size preferences
- Communication preferences
1.4 Communications
Information you provide when contacting us via:
- Email
- Website forms
- Social media messaging
- Customer support channels
1.5 Technical & Usage Data
Collected automatically through cookies and analytics tools:
- IP address
- Browser and device type
- Pages viewed
- Time spent on pages
- Referrer URLs
- Approximate location (city/country level)
1.6 Optional Customization Data
- Measurements or notes for custom or made-to-order products
1.7 Cookies & Tracking Technologies
- Used for website functionality, analytics, and personalization. See Section 8 for more.
2. Legal Bases for Processing
- Contract: to fulfill your order
- Legitimate Interests: to operate and improve our services
- Consent: for marketing and certain cookies
- Legal Obligation: for tax and regulatory compliance
3. How We Use Your Information
- Process and deliver orders
- Provide order and shipping updates
- Respond to customer service inquiries
- Handle returns and order issues
- Improve website functionality
- Personalize your shopping experience
- Send marketing emails (only if you opt in)
- Detect and prevent fraud
- Comply with legal obligations
We do not sell or rent your personal information.
4. Sharing Your Information
We share personal data only with trusted service providers essential for operating our business:
4.1 Shopify (E-commerce Platform)
- Checkout and order routing
- Payment coordination
- Fraud analysis
- Store analytics and cookies
Shopify Privacy Policy: https://www.shopify.com/legal/privacy
4.2 Payment Providers
- Including Shopify Payments, PayPal, Stripe, or others offered at checkout.
4.3 Logistics & Delivery Partners
- Used to ship and deliver orders.
4.4 Microsoft 365 (Teams, Outlook, OneDrive)
Used internally for:
- Email communication
- Customer support coordination
- Order management
- Document storage
Microsoft Privacy: https://privacy.microsoft.com
4.5 Analytics & Marketing Tools
- (e.g., Google Analytics, Meta Pixel if enabled)
4.6 Legal, Fraud, and Regulatory
- We may disclose data if required by law or necessary for fraud prevention.
5. International Data Transfers
Your data may be processed or stored in:
- Singapore
- United States
- Canada
- European Union
- Other regions where Shopify, Microsoft, or our service partners operate
We use safeguards such as Standard Contractual Clauses (SCCs), secure data centers, and industry-standard encryption.
6. Data Security
We use technical and organizational measures to protect your data, including:
- HTTPS/TLS encryption
- Secure servers and cloud environments
- Multifactor authentication (MFA) for admin access
- Access controls and permissions
- Regular security monitoring
While no system is completely secure, we follow industry best practices to protect your information.
7. Data Retention
We retain personal data only as long as necessary for:
- Order fulfillment
- Customer service
- Legal and tax requirements
- Business recordkeeping
Marketing data is stored until you unsubscribe or request deletion.
8. Cookies & Tracking Technologies
We use cookies to:
- Enable essential website features (cart, checkout, account login)
- Improve site performance
- Analyze website traffic
- Personalize content or marketing (where permitted)
You may adjust your browser settings to refuse cookies. Certain features may not function properly without essential cookies.
9. Your Rights
Depending on your local laws (PDPA, GDPR, CCPA), you may have the right to:
- Access your personal data
- Request corrections
- Request deletion
- Withdraw consent (e.g., for marketing)
- Object to processing
- Request data portability
To exercise your rights, please contact privacy@darkkulture.com. We may request identity verification before processing your request.
10. Children's Privacy
Our website and services are intended only for adults aged 18 and above.
We do not knowingly collect, use, or store personal data from individuals under the age of 18. If we become aware that personal information has been collected from a minor, we will take immediate steps to delete the data.
11. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices or content.
12. Changes to This Privacy Policy
We may update this Privacy Policy occasionally. Revisions will be posted with an updated Effective Date.
13. Contact Us
For questions, concerns, or privacy-related requests, contact:
- Dark Kulture Pte Ltd
- Website: https://www.darkkulture.com/
- Email: privacy@darkkulture.com
- Dark Kulture
Dark Kulture is an alternative fashion store emerging from Southeast Asia, curating statement pieces from international designers for those beyond the mainstream.
